The return of a product will be possible up to 14 days from the date of receipt of the product or a document summarizing the details of the transaction, whichever is later, and receive a full refund if the product was returned in its original packaging and there was no tangible deterioration in the product and no use was made of the product.

A refund will only be given if the product cost more than 50 GEL. The refund for the returned product will not be complete and the customer will bear a cancellation fee of 5% of the cost of the product or minimum 210 GEL – whichever is lower according to the law.

Credit card transactions – there may be an additional cancellation fee for a clearing fee of an additional 2.5% to the cancellation fee by the law.

Suppose it is required that the company collect the product. In that case, the customer will be charged additional shipping fees for the cancellation fee for 300 GEL including VAT depending on the location of the product collection.
In this case, the refund will be made after checking the integrity of the product and its packaging and no later than 5 business days.

It is not possible to return products of any kind used and/or manufactured and/or purchased especially for the customer or according to his dimensions and/or by special requirements

 

How to return

The return of the consideration less the cancellation fee will be made close to the date of cancellation of the transaction, subject to the return of the product as stated above and no later than seven business days. If payment is made in cash or check, the return of the consideration, less cancellation fees, will be made in cash or by cash check or bank transfer at the time of cancellation of the transaction.

If payment was made by credit card, the charge will be canceled by the Company by notifying the customer’s credit card company of the cancellation of the transaction less the cancellation fee.

 

 

Product Exchange Policy

Product replacement will be possible up to 14 calendar days from the date of receipt of the product or a document summarizing the details of the transaction, if there has been no tangible deterioration in the product and no use has been made of the product.

It will not be possible to return or exchange products of any kind that were used and/or came into contact with the customer’s body and/or not in their original packaging and/or were manufactured and/or imported, especially for the customer or according to his dimensions or by special requirements and/or lost (perishable) products.

Need help?

For any questions regarding the products displayed on the site, you can contact the company’s customer service by e-mail at info@Orcamedical.ge or by phone at +995 595506876, Monday-Thursday between 09:00-17:00